Itec Group

ABOUT US

Itec is a leading provider of a comprehensive suite of business solutions. Since 1996 we have been specifying, supplying and backing up customised technology solutions that enable our clients to simplify their operations and run their businesses more efficiently and cost effectively.

Years of experience and an innovative approach have enabled us to consolidate and build a substantial operation which has set us apart and made us an industry leader trusted by over 16,000 clients countrywide.

Our proven ability to deliver is underpinned by the strong partnerships we have cemented with many of the world’s best-of-breed technology vendors and network operators. This allows us to offer our clients a range of trusted technology brands to choose from.

THE ITEC DIFFERENCE

• WE WORK SMART:  We apply the latest technologies to develop tools and apps that make businesses more efficient and easier to run.
• WE DELIVER UNSURPASSED SUPPORT:  Dialling a single number, regardless of your location, connects you to our National Resolution Centre and, should the need arise, to one of our 300 expert technicians.
• WE SOLVE PROBLEMS:  We don’t drop off boxes. We tailor smart, simple solutions that address your specific challenges.

VISION

Itec’s vision is to be the leading office technology solutions provider, while empowering both employees and clients to build better, greener working environments.

MISSION

Our mission is to provide customised, innovative and environmentally-friendly office technology solutions, through professional people who are enthusiastic about the brand and passionate about what they do.

Press Office

At Itec we believe in transparency and in always keeping our stakeholders, clients and employees in the loop. Please feel free to peruse our press releases to learn more about our recent activities.

Itec SA Mitel Mobile Customer Experience of the Future.

We are about to see our world connect even faster as CRM and Big Data are integrated into the Internet of Things.

SERVICES

Can’t is our least favourite word. We believe that nothing is impossible – even under the most challenging circumstances. It’s an attitude that has served us and our clients well for over two decades and we see no reason to adopt a different one now.

Print Solutions and Document Management

Reliable, cost-effective print, copy, fax and scan solutions that optimise everyday tasks while improving information and data security.

BENEFITS:

• Transparency
• Cost control
• Improve business processes
• Proactive monitoring
• Print anywhere
• Free fax-to-email

Cost Management

Track, audit and control all printing and photocopying on your network.

This solution allows for user tracking, inter-departmental and client/project code billing. It is not limited to any particular printer vendor and tracks all print jobs printed through Windows print servers or workstations printing direct-to-IP.

Enterprise Content Management

Transform the way you manage, secure and share information by organising and processing content based on what it is rather than where it resides.

Our systems integrate with printers and MFPs to boost productivity and streamline processes. Simplify the management of documents by automating processes such as document or data capture. Route and store information to facilitate easy retrieval at any time. Eliminate the need to save documents in paper form, saving both space and resources. Download Doc Nav and M-Files brochures

DOCUMENT NAVIGATOR

Document Navigator helps organisations of all sizes improve the accuracy, efficiency and productivity of their paper-based information workflows. Operated by an embedded MFP application, or the native Windows client, Document Navigator can convert your day-to-day business documents into editable, electronic files and route them to the desired location, rapidly.

Capture, process, distribute – it’s all o easy with Navigator

BENEFITS

• Simple and easy to use application
• Reduce your scanning steps from 3 to 1 (Scan, Capture/Rename & Store) Digitise documents, reduce loss or damage of physical paper and information
• Improve image quality for better, more legible documents

M-FILES

It’s easy to get lost in confusing acronyms: EIM, ECM, ERP, CRM…

M-Files cuts through the jargon. It’s a solution that manages all of your stuff (like documents, projects and business processes) and adds intelligence by combining it with information from other systems (like SharePoint, Salesforce and SAP). This ensures your workflows are optimised and you can always find what you need, no matter what system you’re using. 

BENEFITS

• Scalable, flexible and customisable
• Easy to use
• Eliminates chaos
• Addresses compliance requirements
• Streamlines document lifecycle
• Reduces time wastage and improves efficiency
• Find information instantly, from anywhere
• Remote, Web, Mobile and Offline access

Service Management

Our proprietary Sentry solution dramatically reduces device downtime. Sentry automates the detection and reporting of many common service and maintenance issues which enables us to proactively manage your devices remotely 24/7.

Printer downtime is a massive headache in any office environment. A copier, printer multi-functional product (MFP) that unexpectedly experiences a fault or runs out of toner can cost hours of productivity and disrupt workflow for days in a busy office.

What’s more, out-of-order document output devices are a massive drain on the IT department’s time, accounting for an estimated 30%-40% of helpdesk calls in the average organisation. That is why companies need to put tools such as Itec Sentry in place to stay on top of service and maintenance issues in their document output infrastructure.

Introducing Itec Sentry

Sentry is a proprietary solution from Itec that automates the reporting of many common service and maintenance issues of document output devices (including printers, copiers, and MFPs) so that the company can manage these devices on your behalf in a more proactive manner. This powerful technology allows Itec to manage your infrastructure from a distance as effectively as it could if it had a technician on-site babysitting your devices 24 hours a day.

The solution alerts Itec as soon as an MFP experiences a fault so that it can dispatch a technician to sort out the problem – often before you even know about it. The end result is that you experience smoother workflow with less disruptive downtime. And it also makes manual meter readings and other admin distractions a thing of the past.

Maximising Performance With Remote Monitoring

Itec Sentry reduces the need for user intervention and boosts system uptime by automating a number of key processes and tasks:

Automated ordering of consumables: Sentry alerts the Itec service organisation directly when toner and other consumables are running low. That means a consumable delivery can be put into motion as soon as your consignment stock is approaching a predefined minimum.

Automated service notifications: When one of your devices in your organisation needs technical attention, it will automatically alert the Itec service organisation. Before a technician is dispatched, a remote analysis of the output device will inform Itec what onsite interventions are required.

Automated counter readings: Sentry makes your life simple with automated meter reading. The solution checks volumes at specified intervals and transmits the data to Itec for correct invoicing.

The Benefits

Thanks to Sentry, Itec knows nearly instantly when your print infrastructure needs intervention, without you needing to pick the phone up and order consumables or report a fault. And when the technician arrives at your premises to help you with a fault, he will already have the spares and information he needs to quickly resolve your problem.

BENEFITS

• Optimised device uptime
• No user intervention required for toner or service orders
• Automated alert notifications, counter readings and billing info
• Proactive service – one visit to maintain multiple devices
• Easier fleet management and optimisation

Environmental Management

Itec is the first office automation solutions provider in SA to offer sustainability solutions as a value added service to clients. Our Carbon Neutral initiative can enable you to neutralise the environmental impact of your printers, copiers and multi-function devices in a simple, auditable and sustainable manner.

BENEFITS

• Put environmental sustainability on your organisation’s agenda
• Track and mitigate your office automation related carbon footprint
• Support recognised Carbon sequestration projects

Managed Print Services

Reduce your total document output costs by as much as 30% by allowing us to manage and maintain your print infrastructure. We will also optimise your unique document environment and consolidate and centralise your print infrastructure.

What Is A Managed Print Service

The process that Itec follows can be divided into three phases:

Firstly, Itec conducts an in-depth assessment of the client’s print environment, seeking a complete understanding of the volume of documents flowing through an organisation and the costs associated with printing, sharing and updating them, resulting in setting the benchmark outlining what the current situation is.

The second phase is about implementing a strategy that will reduce print costs. Companies could either choose to outsource the entire printer fleet to Itec or manage the environment themselves. In the second scenario, the company would implement print management software, printer consolidation and other tactics with Itec’s support to reduce costs.

Thirdly, companies need to monitor the print costs and volumes on an ongoing basis to ensure they are achieving the expected benefits.

The Benefits Of A Managed Print Services

The managed services provider should be able to reduce and manage costs of document output on the client’s behalf – and guarantee cost-savings with a predictable per-page cost.

The service provider may help the client to stop users from wasting consumables, or suggest consolidating and centralising printers, scanners, fax machines and other output devices. Managed service providers can help their clients reduce printing costs by looking at their existing print fleets and replacing ageing equipment where appropriate.

By opting for managed print services, companies can also free themselves from the time and expense it takes to manage print services and use these resources for their core businesses instead.

Printer downtime accounts for an estimated to 30% to 40% of all helpdesk calls in the average enterprise and can be a massive drain on both end-user and IT department productivity. Managed print services companies take this headache off clients’ hands.

Improve sustainability by using Managed Print Service: By rationalising your print infrastructure and helping you change and monitor print behaviour, Itec Managed Print Service (MPS) will help you reduce waste, and cut the energy and paper consumption of your devices. In addition, with our regular reviews to assess your environmental impact, and latest Managed Print Service solution we help you reduce your carbon footprint on the long term.

Companies can also avoid sinking their capital into printer hardware since they can buy print services on a monthly basis.

Faxmail

Eliminate the need for a dedicated fax line, fax machine, fax paper and maintenance while guaranteeing the security and privacy of fax correspondence. For free.

BENEFITS

• No prying eyes
• No charges, no limits
• No fax machine required
• No paper jams No lost faxes

Access Control & Security Solutions

In a world where crime statistics are on the rise and criminals are becoming more brazen, intelligent physical security infrastructure is more important than ever to protect your assets, human and technological.

BENEFITS

• Cost effective, reliable solutions
• Best-of-breed equipment
• Superior after-sales service

SECURITY SYSTEMS INTEGRATION

Ensure the security and continuity of your business with our range of security solutions which incorporate the most sophisticated technology products from the world’s leading vendors.

ACCESS CONTROL

Smart technology that’s simple to operate enables you to manage who enters your premises when,who goes where and who goes nowhere.

CCTV

Compliance and insurance companies require you to keep an unblinking eye on what is going down on your premises and to ensure the safety of your assets.

MONITORING SOLUTIONS

With our remote or recorded environment monitoring offerings, you can keep an eye on your operations 24/7 – both onsite and remotely.

Digital Solutions

Innovation is the name of the game as we bring you a range of smart solutions that make your people more collaborative and productive, and your operations more efficient and competitive.

BENEFITS

• State-of-the-art, smart solutions
• Quality, easy-to-access support
• Smart savings on a host of routine business processes

BACK-UP AND ALTERNATIVE POWER SYSTEMS

Our energy solutions not only reduce your energy costs, they also eliminate the risk of downtime and damage to your equipment due to power surges.

QUEUING SYSTEMS

Improve business processes and your customer experience with our smart systems that ensure documents and tasks are processed in the order you require.

TIME AND ATTENDANCE

In conjunction with our access control solutions, time and attendance solutions work to improve payroll efficiency and accuracy.

VIDEO CONFERENCING

Reduce travel costs, increase distance collaboration, decrease your carbon emissions and enhance efficiency.

Enterprise Communication Solutions

A diverse portfolio of communications solutions that optimise business efficiency by keeping staff connected anytime, anywhere and reducing operating costs throughout your enterprise.

BENEFITS

• Reduced costs
• Increased productivity
• Increased collaboration
• Improved communication
• Anytime network access using any device
• Free calls by keeping communications on our network
• Best-of-breed technology with full redundancy and security
• One call to one number for all your service requirements
• Improved, low cost access to information on the move

Connectivity

As a Tier 1 provider with our own extensive network, we provide customised converged communications solutions that respond to real world business challenges.

From consultation to implementation, to ongoing management and support, we offer an end-to-end connectivity solution and a single point of contact, giving our clients peace of mind and the freedom to focus on their business.

From 3G to LTE, Broadband to Premium, Dedicated Microwave or Fibre, we can provide and support everything from single site voice and data to complex VPN MPLS requirements.

BENEFITS

• Centralised management, support and maintenance
• Centralised billing and reporting
• Managed WAN infrastructure services
• Quality-of-Service with L2 and L3 routing
• Multi Data-Center interconnects and failover
• Easy scalability and expansion

Cloud Services

Reduced capital outlay costs. Flexible usage models. Anywhere, anytime, any device accessibility. We are able to offer you all the benefits of cloud computing through our portfolio of services. These include virtual and dedicated hosting, storage and backup.

Public, private or hybrid cloud? We’ll assess your needs and customise the solution that best suits your business. Keeping your data secure is part of the package with built-in assurance of high availability (HA), redundancy and disaster recovery.

We can offer Voice, Unified Communication & Collaboration and Contact Center in the Cloud, or legacy onsite. You decide!

BENEFITS

• Optimized virtual environment
• High availability (always on)
• Disaster Recovery and resiliency
• Reduced infrastructure
• Reduced service costs
• Always available VDI and terminals
• Managed future roadmap

Voice Services

Itec’s voice solutions are scalable, proven platforms that deliver voice, unified messaging, mobility, presence, conferencing, collaboration, applications, and more. The versatile Mitel MiVoice Business phone system is designed to meet the needs of businesses ranging from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.

BENEFITS

• Single-number for easy reachability
• Around the clock business continuity
• Total connectivity with fixed and mobile convergence
• Freedom of choice: On-premise, Cloud, or Hybrid
• Easy number porting puts you in control
• Communicate cost-effectively – anywhere, any time

Unified Communications & Collaborations Services (UCC)

UCC allows users to communicate in whatever manner they choose using any interconnected device so that access is streamlined and efficient.

Our cloud capabilities mean you subscribe to a UC system using our data centers.

All of our voice solutions can be expanded into full, feature-rich UCC scalable solutions.

Our solutions are simple yet comprehensive; are inclusive of hardware and software; and adhere to industry standards and best practices.

Hear, see and collaborate with your team, wherever they are in the world. Work where you are, not only in the office!

BENEFITS

• Engaged and productive workforce
• Efficiency. Less time wasted and less travel
• Virtual meetings for easy video collaboration and content sharing
• Mobile workers easily contactable
• Integrated national/international offices
• Easy integration of users’ personal communication devices

Contact Center Services and Customer Experience Solution

The call center has become the contact center. Once the sole domain of voice communications, today’s contact center needs to be multi-channel and incorporate email, SMS, web chat and social media for multi-media blending. That’s where Itec’s solutions come in.

We offer:

• Multichannel Contact Center Solutions
• Outbound Contact Center Solutions
• Inbound Contact Center Solutions
• Workforce Management and Recording Solutions

BENEFITS

• Enhanced customer experience
• Multi-media blending and reporting, including Social Media
• Convenient self-service-portal
• Measurable metrics, analytics and reporting
• Easy identification of good vs weak agents
• Optimised workforce scheduling and adherence
• Automated customer surveys

Mobility Solutions

The days of the “one size fits all” office are gone. Whether they are desk-bound, mobile, or work from home, users demand the same feature-rich converged communications experience, no matter where they are or what device they are using.

Our enterprise mobility solutions enable people to remain connected and collaborative and to perform and be productive wherever they may be:

• Mobile Convergence
• Solutions for Mobile Worker
• Solutions for Remote Workers
• Private Mobile GSM and Mobile Extension

BENEFITS

Cost control – no more:

• Business cellphone call/data claims
• Industrial / mine / warehouse-worker call management
• Fleet-driver cellphone airtime being issued
• Allowing users to roam the office without limitation
• Real-time access to all of the organisation facilities/users
• Seamless user experience and usability

Security Services

At Itec, we do not compromise on security because Security of IP telephony is as important as data protection. We utilise best-of-breed partners and technologies to provide you with the best solution to secure your information.

BENEFITS

• Protection through voice and data encryption
• Safe guarding Intellectual property
• Distributed workforce, without the risk
• Reliable backup of business critical data
• Transparent reliability and stability

Compliance Services

All our solutions are ICASA approved. Itec will help you comply with FICA, FAIS, POPI, PCI, Basel and NCA requirements, as we conform to the provisions of the Electronic Communications and Transactions (ECT) Act No. 25 of 2002 to enforce the strictest possible security requirements within best business practices. Itec subscribes wherever feasible to best business practices and therefore only single user accountability on the Administration server is allowed.

BENEFITS

• Evidence for the court of law
• Data integrity and retention
• Accepted health and safety policy
• Accepted Human Resource policy
• Audit tracking
• Report automation

In-House Finance Solutions

We understand the financial challenges our clients face and are able to offer our clients what we believe to be the most flexible rental finance options and the best service available in the market.

Itec’s rental finance is widely regarded as the best in the industry due to its flexibility, affordability and ease of access.

A further advantage of securing finance through us is that you will only have to deal with one company throughout the entire process. There is no need to approach finance houses who do not fully understand the demands of your business or take a holistic approach to your needs. Unlike third party lenders, we structure finance that suits you.

Our highly capable consultants are there to assist you in structuring a deal and completing the paperwork to ensure an efficient and simple process.